AR Automation for Insurance Services

Sell into the insurance industry — as a TPA, an adjusting firm, a restoration or services provider — and your receivables stop looking like anyone else's. The invoice is small, the volume is huge, and the payer isn't “the customer”: it's a specific claims adjuster, one of thousands, who owns that claim inside a carrier that might have hundreds of your invoices open at once. Chase the wrong person and nothing happens. Chase nobody — which is what overwhelmed teams default to below a balance threshold — and the small invoices quietly age past collectability.

Off-the-shelf AR tools assume one AP contact per customer and a simple dunning ladder. That model simply doesn't survive contact with a claims-driven payer structure.

For a US insurance services firm with $11.8M open across 7,700+ invoices and 1,200 carrier customers — and collections living in personal inboxes — we built a workspace that mirrors their ERP daily, re-scores every payer's risk each morning with a balance-weighted algorithm, generates and routes follow-up tasks across four escalation tiers, tracks promises to pay, and sends dunning email from the firm's own mailboxes. The payer data was messy — free-text names, missing codes — and the build absorbed that with resolution logic rather than demanding a cleanup project first.

Read the full case study; this page is about what the same platform does for a firm like yours.

Every invoice gets worked, not just the big ones — the risk score decides today's worklist, so the long tail of small invoices stops being written off by neglect. Every touch is recorded, so a colleague's absence doesn't orphan a claim. Promises to pay become tracked commitments with automatic follow-up. And management finally sees collections as a pipeline with numbers rather than a black box of inboxes.

The platform runs read-only against the ERP — the build behind this page reads Dynamics 365 Business Central through Azure Synapse — in the firm's own cloud tenant, which matters when carrier relationships and audits are on the line.

Work out what your aged AR is actually costing with the DSO calculator, then take the free assessment. If your collections process today is “whoever's inbox it landed in”, you're exactly where our client started.